A JPMorgan Chase customer says the bank has decided not to rectify or even investigate the theft of $10,000 from a primary checking account.
Arizona customer Cate Dutler says she mailed a check to a relative in Chicago that never arrived, reports the CBS-affiliated news station WTOC.
Instead, her online account showed the check had apparently been intercepted, altered and cashed by a scammer by “removing her relative’s name and writing ‘Unprecedented Eats’ instead in the ‘pay to order’ line.”
Dutler submitted an altered check claim to Chase within the allowed one-year time frame.
But in response, Chase said the check was actually counterfeit – and the 65 day window to report that type of fraud time had passed.
“Chase Bank is doing nothing. And they’re telling me that it’s because I missed the deadline.”
Dutler says over the course of months, Chase repeatedly said it was investigating what happened and waiting for a response from TD Bank, where the check was cashed.
Now, the bank admits it never contacted TD Bank in the first place, and the matter is now closed.
“It’s a crime. It was fraud. And Chase has done nothing.”
WTOC says it’s tried to track down “Unprecedented Eats” – the name of the company on the altered check – to no avail.
