Today the crypto exchange app Voyager and CEO, Steve Ehrlich, sent an email to over one million of their verified users to reassure them their money is "safe and secure." Over the past several months, Ehrlich says Voyager has been "actively scaling our platform and team to handle the influx of growth."
Voyager currently has $2.4 billion in assets under management and some users have voiced their concern with longer than expected wait times to become approved to trade on the app as well as pending transactions.
"Over the past several weeks, many industry-leading financial institutions and financial services have been targeted by fraudulent actors. This has been covered across the media and was recently reported on CNBC," Ehrlich explains in the email.
To protect their users, some customers may be experiencing longer than usual delays, but phishing attempts and scams are no laughing matter in the crypto universe and it is better to air on the side of protection than be lackadaisical with the approval process. It's very important that Voyager and Ehrlich protect and serve their users.
This type of communication will no doubt go a long way in further creating a loyal customer group and top crypto exchange service.
