Suddenly, without introductions ... I lost the copy of Windows10 on my computer.. and consequently, I lost all my locations, my wallets, and all the files that I had kept on Drive (C), and I could not take a copy of them before this happened... Fortunately, these files were very few. And unimportant because I care to take a copy frequently and keep it on a portable hard disk...
So I was not bothered when I had to install a new Windows version... I prepared almost everything as it was... It took a long time, but I organized the process of restoring my favorite sites and gradually returned them...
But the bad surprise was my inability to open my ZEN HORIZEN wallet despite having the Account Name and Password entered correctly... But every time an error message appeared and I could not open my wallet and access my balance in it (which is not a little)!
For some reason, I was unable to contact HORIZEN support to know what to do! I had no choice but to strive to recover my own wallet ..!