Despite our backgrounds and situations, we all came to engage in DAOs with a purpose. That purpose is generally to help fulfill the mission of a specific DAO by leveraging our unique skill sets.
With this in mind, the initial onboarding process is mission critical to the long term viability of the organization, especially within the context of attracting and retaining talent.
The first introduction to our culture and who we are is important, this can set the tone between sink or swim for new members.
Best Practices For Welcoming New Members
: The system only works if we do. Ensure they’ve completed all of the first quest series (or whatever you call your initial onboarding experience into your DAO).
We have onboarding protocols in place for a reason. We want everyone to succeed and be here long term. Letting people skip the steps required to be successful isn’t allowing them to be successful. Trust the process.
Ask them to complete the initial automated onboarding series in its entirety, we put a lot of effort into making sure people are set up for success..
: Actually listen to what they have to say
Often, when people are in the initial get involved channel, they will share personal details about their skill sets, abilities and interests. These are potentially strong contributors. Those who just say hi are often the bench sitters.
Stage 3: Let them know where to find the information they need to be successful
DAO Start Here and FAQ channel are the next section of the DAO’s onboarding material. These get people familiar with how you operate and what’s going on at a high level. Everything you need to get started is in those channels, including our Notion, which has all the high level information you need to figure out where else you may wanna jump in.
Stage 4: Direct them on the quickest path to get started
If they mention they have skills in bizdev, suggest they go to the consultancy project and get engaged. If they’re interested in dev or design, send them to the respective guilds.
Stage 5: Lay out the process.
Let them know that each guild has their own onboarding process, which must be followed if they want to be successful here. History has shown that the contributors who follow the process do really well, the ones who skip the information we put together don’t make it far. We want you to win, but you need to work for it. There’s no such thing as a free lunch.
Stage 6: Set the expectations
Let them know they don’t need to necessarily be actively contributing as they have 7 days before the guest pass expires. All we ask for them to do is be working with an L2 (Leadership) that knows how hard they’re trying.
That’s it.
It’s a low standard, just talk to or work with an L2 to help you get situated and started.
**The above 6 steps are exactly how Coach Viking prefaces the messages to new members within Bankless DAO, and what’s contained in them. These points MUST be conveyed to new members to mitigate friction getting them involved***
L2 is a prestigious position. It takes a lot of in depth knowledge about the DAO, how we operate, and has expectations of upholding the values of the DAO. It’s not a responsibility to be taken lightly. These people, assuming the system is being used correctly, should be able to get you going ASAP no problem.
Core Values:
Our core values, mission, vision, ethos, these are our north star. This is the guiding light that allows us to ensure we're making the appropriate progress (or not)
Community Manager Core Values:
Compassion. We don’t all need to agree all the time, however, understanding all views (even ones that conflict with our own) is the key to growing a healthy and vibrant community.
. Everyone affiliated to the org in any way must maintain respect for each other member. This can be executed by a 3 strike policy and/or a voting mechanism (see consensus finding).
Integrity. We are all human, we all make mistakes, there’s nothing wrong with it. That’s fine so long as the community operates with the highest levels of integrity. We are only as strong as our weakest link, and we must act out of the highest and greatest good for all communities.
Collaboration. Our open-ness and willingness to collaborate both within and outside of our respective communities is key if we want to foster a thriving, growing community.
Transparency. We make everything as simple and easy to follow/understand as possible.
Link to full post below
