Coinbase has notoriously customer service that put users on hold for months without answering their questions. Now they launch live support to try to gain their reputation back.
Coinbase live customer service may be a game-changer for their business. To regain users’ trust, customer service is an essential part of the business.
Here is a 1 min summary of the article if you want to skip the reading.
Service Without Customer Supports
Coinbase wants their service smooth without human support. This model was a trend in the technology company who believes chatbots can replace human supports. They were wrong. Service without human support is horrible. It leaves customers feeling empty of their products when they needed the most. Active engagement of customers helps them to connect with your branding.
Nightmare Customer Service
If you have a question and want to ask Coinbase. You will be lucky if you get a response within a month. Most people will not receive responses until they have already forgotten their submitted tickets or the response was to redirect them back to the help page.
Real Human Workers
It seems there are not enough workers to support and help customers of COINBASE products. More importantly, people cannot find the answers they want to and they ran out of patients. Complaints were everywhere but the company did nothing to change it.
Coinbase Response
Coinbase realized their customer services are lacking and they tried to come up with a plan. Now they roll out live human support services to their customers. It is a great move that users can reach out to support. However, many users had left to choose other options since their frustration experience. Maybe Coinbase will fix their reputation from now on.
In Conclusion
Coinbase live customer support is a great move. However, they had lost many users and reputations. It will be difficult for them to repair their mistakes.
This article is also published in Cryptologist as parnership publication.Photo by Erik Mclean Unsplash
Note: the post was shared on multiple platformsYou can refer my previous article lists
Digital Commodities- the Unlimited Resources of Commodities Has Born
Universal Income in Crypto Way
DeFi 1.0 is Officially Dead - Welcome to DeFi 2.0
How Many Ads Are Too Much - Floki Inu Ads Got Backfire
Bitcoin ATM Adoption and Its Potential Security Vulnerabilities
When Corporations Are Running By Everyone
The Fundamental Value Is Irrelevant
Coinbase At Huge Reputation Crisis
Regulations Start Hitting Crypto Exchanges
From Bitcoin Standard To Zero-Knowledge Proofs - Decentralization 2.0
Shiba Hits 1 Million Users (Army) Milestone: What is Next?
How To Avoid Crypto Scammers
Shiba Game - When Meme Meets Metaverse
Twitter CEO Steps Down - A Full-Time Bitcoiner
Change of Macroeconomy Landscape
CBDC Is Losing The Game
Brief History of Ethereum and How Ethereum 2.0 May Over Promise
Who Cares If Craig Wright Is The Real Satoshi
Institutional Investors vs. Whales
A Proposal To Move Bitcoin Mining PoW Away
IMF Keep Crying Out, Crypto Adoption Keep Accelerating
Dogecoin Is Back to Top 10 But The Moon Shot Is Looming
How to Avoid The New Wallet Scam
Defi Enters To Crypto Bond Phase
What Types of Metaverse You Want
Global Regulations Are Coming Or Can They
IMF Did Have A Plan to Run Global Regulations
A New Malware Will Steal From Telegram
Smart Money Is Out, Institutional Money Is In
Airdrop?! Not So Lucky Anymore!
2022 Prediction #1: L1 Scalability
2022 Prediction #2: L2 Bridges
2022 Prediction #3: Zero-Knowledge Proofs or ZKPs
2022 Prediction #4: Regulated Defi On-Chain KYC
2022 Prediction #5: Institutional Crypto Adoption
2022 Prediction #6: Defi Insurance
2022 Prediction #7: NFTs-Based Communities - DAO 1.5
2022 Prediction #8: Metaverse and NFTs
2022 Prediction #9: Web2 Companies’ FOMO
2022 Prediction #10: Time for DAO 2.0
-------------------------------------------------------------------------------------Disclosure: The article was written by a delusional author who is possibly a nut job without any questions whatsoever about expertise in the subject matters. You should not believe any words this author wrote or you may experience similar symptoms or even possibly become a nut job.